FAQ

Frequently Asked Questions

Find quick answers to common questions about shopping with Lumoria.

1. Shipping & Delivery

Do you ship worldwide?
No, we currently focus exclusively on the Australian market to ensure the best possible service. We ship to all valid addresses within Australia.

What are the shipping costs and taxes?
We provide clear, upfront pricing. All orders are shipped on a DDP (Delivered Duty Paid) basis. This means the price you see at checkout is the final price—inclusive of GST and all import duties. You will never pay additional fees to the courier upon delivery.

How long will it take to receive my order?
• Processing Time: 1–3 business days (Mon–Fri).
• Transit Time: 7–10 business days.
• Estimated Total: 8–13 business days.

2. Payments & Security

Which payment methods do you accept?
We accept secure payments via VISA, Mastercard, and American Express. All transactions are processed through encrypted systems to ensure your data remains 100% private and secure.

3. Orders & Returns

Can I modify or cancel my order?
To maintain fast shipping times, cancellations or modifications must be requested within 24 hours of placement. Please email us at info@lumoria-shop.com immediately if you need to make a change.

How do I return a defective or damaged item?
If your item arrives damaged or incorrect, please contact us with your order number and clear photos. Once approved, we will provide instructions for the return. Refunds are processed within 7 business days of receiving the returned item.