Terms of service

Terms of Service

Last Updated: April 27, 2026

1. Agreement to Terms

This website is operated by Lumoria. Throughout the site, the terms “we”, “us” and “our” refer to Lumoria. By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and policies referenced herein and/or available by hyperlink.

2. Online Store Terms & Australian Compliance

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, namely Australia. You may not use our products for any illegal or unauthorized purpose. All transactions are conducted in accordance with Australian Consumer Law (ACL).

3. Pricing and DDP Guarantee

Prices for our products are subject to change without notice. Lumoria operates on a Delivered Duty Paid (DDP) basis for the Australian market. This means:

• The price displayed at checkout is the final price.
• All applicable GST, import duties, and customs fees are included in your purchase.
• You will not be responsible for any additional charges upon delivery.

4. Business Information & Returns Notice

⚠️ IMPORTANT: The Canadian address listed above is for administrative purposes only. It is NOT a return address. Returns sent to this address will be refused. Please consult our Refund Policy for correct return instructions.

5. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For more detail, please review our Refund & Return Policy.

6. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to upload or transmit viruses or any other type of malicious code.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

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