Contact information

Legal Notice

Official corporate and regulatory information for Lumoria.

This website is operated by Lumoria. Our platform is dedicated to serving customers in Australia. All orders placed through this website are processed and shipped with the goal of providing a smooth, reliable, and customer-focused online shopping experience tailored specifically for the Australian market.

1. Business Identification

Store Name: Lumoria
Official Website: www.lumoria-shop.com
Email: info@lumoria-shop.com
Registered Administrative Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada

2. Customs & Tax Transparency (DDP)

To ensure a seamless shopping experience, Lumoria operates on a Delivered Duty Paid (DDP) basis for all Australian orders. The price paid at checkout is the final price; all applicable GST, import duties, and customs fees are included. Customers will not be responsible for any additional charges upon delivery.

⚠️ CRITICAL NOTICE REGARDING RETURNS: The registered address in Ottawa listed above is a purely administrative office and is NOT a return address. Returns sent to this address without prior authorization will be refused. To initiate a return, you must contact info@lumoria-shop.com to receive a formal Return Authorization and the address of our logistics facility.

3. Governing Law

All services, policies, and transactions are governed by and interpreted in accordance with the laws applicable in Australia, ensuring full compliance with Australian Consumer Law (ACL) standards.

4. Related Documentation

For further information on your rights and our operational standards, please review our other policies:

Last Updated: April 27, 2026
© 2026 Lumoria. All rights reserved.